What kind of miniatures do you make?

Black Tree Design manufacture thousands of superbly detailed metal miniatures, all in 28mm. From Fantasy to Historical ranges, we have everything you'll need whether you're a gamer, collector or painter looking for that special figure to complete your gallery.

Do the miniatures come painted?

No. All our miniatures are supplied unpainted.

Do the miniatures come with shields and bases or do I need to order them?

All our figures are supplied with shields, bases, and weapons when needed. For models using spears we include wire. We do sell weapon and bases packs but they are for people who need extras.

How do I order?

Ordering is easy. Just browse our website, click 'Add to cart' when you find things you want, then when your finished just 'view cart' and 'checkout' and fill in your details. If you have registered your details then just login and we will already have you address - you will still need to enter your credit card details as these are not stored.

When you finish your order you can pay by credit card online. Alternatively you can complete the order and telephone or fax us with your credit card details.

If you prefer to pay by check or money order simply finish the order then send the check to one of the addresses below along with the order number given.

How much is Shipping & Handling?

United Kingdom: 12% Minimum £2.50
Europe: 15% Minimum €5.00
North America: 12% Minimum $5.00
Rest of World: 25% Minimum £7.00

How long will it take to get my order?

Under normal circumstances we aim to ship orders within 2-5 days. However at peak times (holidays, Christmas etc) or when we are running a sale it can take longer to ship orders. Time in transit varies by destination. Orders in the UK and NorthAmerica usually take 2-5 working days. Orders to Europe usually take 7-10 working days. Orders to the Rest of the World may take longer.

What about Back Orders?

We do not usually operate a back-order system. However if an item is out of stock and may not be available for more than a week, we will send you the main part of the order and will send the missing item as soon as we receive it.

What is your policy on Returns and Refunds?

We want you to be completely satisfied with every purchase from Black Tree Design. If, for any reason, you are not happy with your purchase you have the right to cancel your order within seven working days of delivery of your item(s) and receive a refund for the amount paid for the goods. Cancellations should be sent to:

Mail Order
Black Tree Design
4 Treworvenneth Drive
Marazion
Penzance
TR17 0BT
United Kingdom


For North America send it to:
Mail Order
BTD Miniatures
2800 John Drive
Amarillo TX
79110
USA

Email: Please use the 'Contact Us' form on our website

Write or email us stating you wish to cancel the order, including your full name and address, original order number, plus any other relevant details. We will, within 30 days of receiving your cancellation, refund you the amount originally paid for the goods. You have the responsibility to keep the items in good condition and return them to the above address within 7 days of the date of cancellation at your cost. Goods not manufactured by Black Tree Design (Stock Products manufactured by a Third Party) must be returned unopened and in their original condition. We recommend that you use recorded delivery or registered post when returning the items.