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By placing an order and confirming payment on the websites of Black Tree Design you are entering a legally binding contract in accordance with the following terms and conditions of sale.
Goods
Specifications on this website of the goods to be sold may be altered as a result of our continuous efforts to improve product quality and performance.
Availability
Goods are generally available at all times. If for any reason an item is out of stock, there may be an additional few days delay while the items are manufactured. If there would be a longer delay (for example because molds may need recutting) then we will only ship the available goods and your payment method will be debited with the value of the despatched goods rather than the whole order value. We do not operate a back order system, therefore the balance of your order will automatically be cancelled. We will not supply substitute products without contacting you first.
Prices
The price of the goods shall be the price listed on our website on the date of your order. All prices may vary. Customers and not Black Tree Design are responsible for any applicable customs duties or taxes in their own country.
Ordering
We will treat each order for goods, which is confirmed when you click on the ‘Submit Order’ button on the shopping cart screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.
If you have any problems when attempting to order online, technical or otherwise, please use the 'Contact Us' page on our website or telephone us on +44 (0)1752 547654
Payment
Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full. Payments are manually processed each weekday morning.
All Payments are processed through our Head Office in the U.S. and may appear on your statement in Dollars. Exchange rates may vary slightly. Some Credit Card companies may assess a conversion fee. Please refer to you local provider.
Delivery
Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified, but delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control. We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.
Returns
Black Tree Design wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order Black Tree will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods are returned to Black Tree Design in perfect condition to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.
Right to Cancel
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.
You must take reasonable care of the goods while they are in your possession.
To cancel your order, please use the 'Contact Us' page on our website or telephone us on +44 (0)1752 547654.
Damaged or Defective Goods
If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the order number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.
If for any reason a replacement is not available for a damaged or defective item then Black Tree Design will refund the value of the returned goods to the original payment method.
Choice of Law and Jurisdiction
These Terms shall be governed by and construed in accordance with UK Law.
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.
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